© FranklinCovey. Center for Advanced Research. All rights reserved. January 2008 1 CENTER for ADVANCED RESEARCH Discovering and Documenting Greatness Fedex: A TesTimoniAl T o The 7 Habits Background It’s a business miracle that happens overnight— every night—and it all started on April 17, 1973, when Federal Express launched 14 small aircraft from Memphis International Airport. On that night, the company served a network of 25 U.S. cities and shipped a total of 186 packages. Today the company of 148,000 employees serves 210 countries, 366 airports, and handles millions of packages and documents every business night. FedEx aircraft, which comprise the world’s largest all-cargo fleet, have a combined lift capacity of more than 20.6 million pounds daily. In a 24-hour period, FedEx

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