Overview The Federal Statistical Office is Germany’s leading provider of high-quality statistical in- formation. As a government body, the Office provides objective, independent data to help politicians, economists, organizations and in- dividual citizens develop informed opinions and support decision-making in a democratic free-market society. The Office employs 2,780 people at three locations in Wiesbaden, Bonn and Berlin. Challenge To enhance customer service, the Federal Statistical Office constantly strives to in- crease efficiency and legal privacy policy by streamlining internal processes. The Office identified user management as one key area for improvement. “We have more than 300 important IT sys - tems, which are accessed by 2,780 users from three locations,” said

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