Case Study

Faster resolutions. Stronger relationships.

Faster resolutions. Stronger relationships.

Pages 5 Pages

Stop by The Home Depot or visit them online and you’ll find literally everything needed to repair, replace or remodel something in your home — or build a new one from the ground up. Central to your shopping experience are the thousands of products they offer. What makes that massive array possible are the deep relationships the retailer and its merchants have cultivated with vendors through the years. The foundation of those relationships is built on mutual trust: that vendors will ship items when needed, and The Home Depot will pay them on time in exchange. While the vast majority of transactions go through without issue, there are times when there are discrepancies on what’s been shipped, what’s been received — and how much should be paid. These breakdowns of trust cost time a

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