Success Story Fast, rewarding one-stop shopping for replacement medical parts Don’t let the name fool you. While medical replacement parts are at the core of its business, PartsSource has reinvented clinical parts procurement with intelligent, innovative technology and workflow solutions. The company is the leading provider of replacement parts solutions for healthcare and records more than $100 million in annual sales. Being a one-stop-shop for more than 82,000 clients comes with a unique set of challenges. Historically, the Customer Service Center was the primary sales channel for PartsSource where customers were provided quotes over the phone. According to Brian Thomas, director of Application Development at PartsSource, that had to change. “Our goal was to be the fir

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