Depop, a global fashion marketplace, adopted KnowBe4 to build a security culture and reduce phishing risks among its 300+ employees. Led by Head of Information Security Pedro Borracha, the team used customized training and gamification to shift attitudes and drive engagement. Initial phishing susceptibility dropped from 29% to 9.8% in just a few months. KnowBe4’s ease of use, training variety, and responsive support enabled efficient rollout and measurable results. Weekly reports and policy distribution via the platform increased accountability. Future plans include USB and voice phishing simulations to strengthen defenses further.

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