Family Service of Eastern Nova Sco4a Sydney, Nova Sco4a, Canada “Penelope has allowed us to standardize prac4ce and increase communica4on between loca4ons.” Introduc4on? With eight loca,ons spread across Nova Sco,a and Cape Breton, and a large rural client base to serve, Family Service of Eastern Nova Sco,a (FSENS) knows the importance of having a cloud-based client informa,on system to let staff communicate securely, while allowing them to access client files wherever and whenever they need. ? Founded in 1969, the nonprofit organiza,on was using paper files and filing cards to track client informa,on when they selected Penelope as their case management system in 2011. Since then, Penelope has been implemented agency-wide, and has helped FSENS improve internal communica,on and cu

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