A TRANSPARENCY CASE STUDY CUSTOMER CASE: KMDFACT-BASED DEVOPS AND AGILE CAPACITY MANAGEMENT WITH ITBI TM With approximately 3,200 employees KMD is one of Denmark’s largest IT- and software companies and also operates one of the largest mainframe installations in the country. KMD delivers tailor-made solutions for IT outsourcing and application management, with a wide variety of customers in the public- and private sector. Customer Case: KMD A/S Interview with Lars Henrik Jessen and Henrik Tonnisen, Denmark KMD made a strategic decision to replace its aging, homegrown mainframe capacity management system with a standard system, which could handle their special requirements. The objective was to reduce the dependency on individuals within the organization required to maintain and

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