Specialists in IT Business Intelligence A TRANSPARENCY CASE STUDY CUSTOMER CASE: POSTEN NORGE ASCustomer Case: Posten Norge AS Interview with Sven Langerak, Oslo CONTROLLING IT COST IN AN OUTSOURCED ENVIRONMENT Towering above central Oslo you find the headquarters of the Nordic mail and logistics group, Posten Norge. The group has 20.000 employees whose combined efforts ensure the delivery of more than 40 million parcels and 2 billion letters per year. Ensuring efficient IT sourcing and vendor manage - ment in an organisation of this size is no small feat but Director IT Sourcing & Vendor Mgmt, Sven Langerak, has been running a tight ship through more than ten years at Posten Norge. His KPI’s are pretty straightforward: Ensure the right mix of outsourcers and suppliers and bring

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