Exploring student satisfaction University of the Arts London The brief UAL were keen to gain insight into students’ perceptions of key satisfaction measures within the National Student Survey (NSS) which the university had identified as most in need of improvement. The research set out to explore students’ understanding of 7 key National Student Survey statements, in order to understand what elements drive student satisfaction within each of these areas. Shift Learning aimed to identify and unpack these factors in order to determine their relative weight and contribution to student satisfaction, and provide actionable recommendations accordingly. Our approach and methodology The research focused on 2nd year undergraduate students in order to generate effective short term recommendations to

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