CASE STUDY Expert Logistics Expert Logistics is a home delivery company based in Crewe, running a 24 hour operation with a further eight ‘outbases’ serving over 95 per cent of UK postcodes, and delivering over five million items every year Results • Contributes to 99.6 per cent service level • Significantly reduces inbound calls • Contributes to consistently high online review ratings • Helps to streamlines delivery process Solution •

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