Turning the Potential of Unified Communications into Results—in the Contact Center
Turning the Potential of Unified Communications into Results—in the Contact Center
3 PagesCASE STUDY T urning the Potential of Unified Communications into Results—in the Contact Center Seamless Customer Service ™ helps Aspect ® Technical Services achieve measurable improvements in customer satisfaction Benefits • Decreased hold time 76 percent • Increased overall first day resolution rate by 7 percent • Improved time to reach skilled support technician by 8 percent • Incr eased customer satisfaction by 6 percent You’ve p
