PAGE 1 MEGATRAIN INC. B UILDING BET TER ORGANIZATIONS THROUGH PEOPLE CASE STUDY “High-performance coaching” is how executive coach Laurie Hillis describes her recent experience with Patricia,* a senior analyst focusing on operational excellence in a Calgary- based pipeline company. Patricia was looking for ways to improve her communication skills to meet the challenges of her unique position. “I’m an ‘individual contributor,’ neither a lead

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