GoTo’s mobile app empowered sales and service staff to communicate flexibly anywhere—on the showroom floor, at their desks, or on the go—without risking data breaches or compliance fines. The platform’s real-time reporting and dashboards improved call handling efficiency, reducing unanswered calls from 85% to 15%, and enabled proactive call center management. Additionally, GoTo’s user-friendly interface allowed Ewing’s team to manage the system in-house, saving $4,000 annually on outside IT support. Texting features enhanced customer approval and communication speed, further raising satisfaction. Overall, GoTo transformed Ewing’s communications to be mobile, integrated, compliant, and operationally efficient, perfectly supporting their cloud migration and DMS adoption.

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