Case Study CUSTOMER PROFILE ABOUT HireRight provides comprehensive background screening, verification, identification, monitoring, and drug and health screening services for more than 40,000 customers across the globe. HireRight offers services via a unified global software and data platform that tightly integrates into their customers’ human capital management systems enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2020, HireRight screened over 20 million job applicants, employees and contractors for its customers. INDUSTRY Pre-employment screening WEBSITE www.hireright.com LOCATION Headquartered in Nashville, TN AGENTS Approximately 600 agents using NICE solutions worldwide GOALS • Leverage comprehensive CX platform • Reduc

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