Case Study

Ergotron Helps Customers Rethink Workspaces by Transforming Customer Service

Ergotron Helps Customers Rethink Workspaces by Transforming Customer Service

Pages 4 Pages

Taking a Stand: Ergotron Helps Customers Rethink Workspaces by Transforming Customer Service Goals Provide customer facing professionals with access to complete customer order history without storing redundant data Save time and reduce complexity for sales and customer service, while scaling customer support across multiple regions and departments Improve customer service by providing agents with faster access to reliable product data Solution Informatica Intelligent Cloud Data Integration synchronizes batch data between Salesforce Service Cloud & Oracle E-Business Suite ERP system With customer and product data accessible from Salesforce, sales agents have the information to serve customers at their fingertips Informatica Cloud Application Integration provides real-tim

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