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Enterprise-wide customer experience transformation spanning 6 million customers targets deeper loyalties and increased revenues

Enterprise-wide customer experience transformation spanning 6 million customers targets deeper loyalties and increased revenues

NTT DATA Services
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CEX projects underway CASE STUDY Enterprise-wide customer experience transformation spanning 6 million customers targets deeper loyalties and increased revenues Putting customer experience first Challenge: Client lacked an enterprise strategy for revamping customer experience and advancing its transformation goals. A Fortune 100 Retirement Services Provider sought to reinvent and unify the way it interacts with its customers. This eff

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