Ensuring virtual customer success on a global scale
Ensuring virtual customer success on a global scale
8 PagesCUSTOMER SUCCESS STORY Ensuring virtual customer success on a global scale. 1000+ 4.5 400% engagement points in mobile app average session rating increase in registrationsCVENT Pivoting Customer Success Groups to Virtual As the twenty-year market leader, Cvent knows the value of in-person events. There’s no denying the “power of live” in driving exceptional attendee experiences, accelerating pipeline, and creating unforgettable experiences. When faced with the global pandemic, Cvent reacted quickly to ensure the safety of their employees and their attendees by shifting key aspects of their event strategy to a virtual experience. One specific event series Cvent produces is the Customer Success Groups (CSG’s). These free, half-day seminars operate as a global program in cities
