A global ecommerce company operating in 48 countries partnered with Conduent to improve content moderation and customer experience issue resolution. Conduent deployed an integrated analytics platform with real-time links to support channels and ticketing systems, along with a virtual intelligent assistant and human validation teams. This enabled immediate awareness and faster intervention. As a result, the company achieved a 300 percent increase in detection of severe online reports, expanded analysis of CX interactions from 45 to 100 percent, and reduced escalation time from 48 hours to under 12, cutting delays by 75 percent.

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