The guide outlines five ways organizations can better connect and engage with their workforce by combining a human-centered mindset with high-tech and high-touch approaches. Only 34 percent of HR leaders feel effective in providing consistent, empathetic experiences, yet 73 percent of employees say HR interactions affect loyalty. Employers should prioritize employee wellbeing, with 89 percent of the C-suite calling it a top priority, and enable frictionless interactions since 70 percent of employees say HR impacts their overall experience. With 96 percent dissatisfied with workplace technology, accessible and intelligent digital guidance is key. Finally, 90 percent of employees rely on one-on-one support for critical HR needs.

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