Why is data integrity important? The contact center is the main communication hub of a hospital or health system. Individual departments often look to the contact center as the source of truth for staff directory, code call workflows, and more. An effective communication solution creates a solid foundation for capturing, storing, securing, and analyzing data. Many healthcare organizations create this foundation thinking it’s a “one and done” operation. But maintaining a robust communication solution means meticulous upkeep of various staff directories and on-call calendars for ongoing support of these critical functions. See the results this organization achieved by partnering with Spok. This use case offers tips for establishing accurate, relevant data across your organization.

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