A US-based industrial supplies company partnered with Happiest Minds to digitally transform operations across 3,000+ branches. The solution included a centralized customer data platform, strategic inventory management, and an advanced chatbot for sales agents. The unified system eliminated data redundancy, optimized inventory with forecasting models, and improved customer experience with a microservices-based platform. Azure-based technologies powered the transformation, boosting sales by $18M in 2024, cutting costs by $600K annually, and digitizing processes. The project streamlined operations, enhanced scalability, and set the company on track for 60% sales growth by 2025.

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