Case Study
Enhancing systemwide quality control
When it comes to being remarkable, Novant Health has created a standard that enables it to remain competitive in the ever-changing healthcare market. An integrated network of physician practices, hospitals and outpatient centers, Novant Health serves patients across Georgia, North Carolina and South Carolina with more than 6 million physician clinic visits in 2021. In 2018, the organization aimed to improve the company culture under a unified safety and quality standard, but it lacked a high-level perspective of where these opportunities lived. Only three weeks on the job, David Priest, MD, MPH, senior vice president and chief safety and quality officer, saw that leaders at each medical center had to go to multiple sources for their population health, financial and safety.