www.lexipol.com 844-312-9500 THE CHALLENGE When Jeffrey Pilz took over as chief of the HFD, the department had policies in place—lots of them. Two huge binders housed policies covering nearly all aspects of the department. “We had policies that covered everything that came up, policies that had people’s names on them, if you know what I mean,” Chief Pilz says. Although some of the policy content was effective, Chief Pilz knew the HFD could do better. “Policies make or break your department,” he says. “If you don’t have a good foundation of policies, everything breaks down.” THE SOLUTION The implementation assistance proved essential in helping Pilz and the other HFD members understand the key difference between policy and procedure. Lexipol’s Implementation Services tea

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