Case Study

Enhancing Customer Service and Preventing Fraud With Digitized Signatures and Streamlined Processes

Enhancing Customer Service and Preventing Fraud With Digitized Signatures and Streamlined Processes

Pages 1 Pages

The Business Challenge. Improve service to customers by shortening the time and improving the security involved in performing financial transactions. The Solution. Unisys designed and implemented a customer-centric signature verification and inward check clearing system that houses the signatures of the bank’s customers and employees across 3 south east Asian countries and enables seamless and secure check processing and clearing in a cost-competitive offshore location; modernized the architecture from a 2-tier client-server solution to an open and scalable 3-tier web-based solution built on Microsoft .Net. Results and Benefits. • Enhanced service to customers • Improved risk control • Reduced operating costs • Ensured regulatory compliance Enhancing Customer Service and Preventing

Join for free to read