CASE STUDY ENHANCING CONVENIENCE AND CHOICE FOR THE UTILITY CUSTOMER Headquartered in Washington, DC, Washington Gas Light Company delivers natural gas to more than one million residential, commercial and industrial customers throughout Washington, DC and the surrounding region. PUTS CUSTOMERS FIRST 2 “ ACI’S ABILITY TO MANAGE COMPLIANCE ISSUES WAS A KEY FACTOR IN OUR DECISION TO CHOOSE ACI FEE-BASED PAYMENTS.” Michael Bell Sec

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