End-to-end Online Commerce Process Creates a Superior Shopping Experience while Reducing Service Calls by 40 Percent
End-to-end Online Commerce Process Creates a Superior Shopping Experience while Reducing Service Calls by 40 Percent
1 PagesChallenges Solutions Results End-to-end Online Commerce Process Creates a Superior Shopping Experience while Reducing Service Calls by 40 Percent • 40 percent reduction in customer service calls • 94 percent electronic and program compliance • Online catalogs resulted in 10 percent reduction (200,000 books) in printed catalogs • Processing costs reduced from $8 to $2 per purchase • 99 percent average fill rate • 98 percent on-time
