End-to-End Monitoring of Call Center Applications for a Leading Korean Bank
End-to-End Monitoring of Call Center Applications for a Leading Korean Bank
2 PagesNongHyup Bank (NH Bank) is an agricultural bank company headquartered in Jung-gu, Seoul, South Korea. Founded in 1961, the bank has over 1200 branches and offers commercial banking services for its member cooperatives as well as retail banking for consumers. With total assets of US$254 billion, NH Bank is the third largest commercial lender in South Korea. Over 30 million account holders trust NH Bank with their banking needs. Customer satisfaction is a core focus area of NH Bank and the bank’s call center operations plays a key role in this. The Challenge: Lack of Visibility into Root Cause of Performance Meltdowns NH Bank’s Call Center has been increasingly relying on IT to enable support agents to interact with and assist customers, offering a wide range of online applicatio
