The 2021 APM Survey Report by eG Innovations and DevOps Institute highlights the growing need for reliable IT service monitoring as businesses rely more on cloud and container technologies. 88% of organizations use cloud applications, with AWS leading, yet 71% are dissatisfied with cloud monitoring tools. The pandemic accelerated APM adoption, with 19% implementing it for the first time and 66% adjusting deployments. Database slowness, network failures, and app inefficiencies remain key challenges. With insights from 900+ IT professionals, the report emphasizes the need for AI-driven diagnostics and unified APM strategies to optimize performance across infrastructures.

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