CASE STUDY FOR CORCENTRIC’S PROCUREMENT HELP DESK MODEL • 1 THE CHALLENGE STRATEGIC SOURCING CAPABILITIES: MAKE OR BUY? Historically, when a company had a capability requirement, but did not have the internal infrastructure and resource pool to support it, they turned to an outside firm in the form of business process outsourcing (BPO). It’s a tried and true method, and when managed correctly, it provides a tremendous business advantage. Over the years, countless BPO providers have entered the market to meet growing demand. They are not, however, the solution for everyone. For Procurement and Supply Chain organizations specifically, their strategic nature does not lend itself to simply shipping the work offsite or onshore. The value they bring is too firmly embedded in th

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