THE BUSINESS As the leading commercial vehicle manufacturer in North America, Daimler Trucks North America manufactures, sells, and services several renowned commercial vehicle brands including Freightliner, Western Star, Detroit, and Thomas Built Buses nameplates. To manage this set of distinctive brands that serve a multitude of industries and commercial vehicle applications, Daimler established a National Accounts parts division focused on delivering billing and support services for its small, regional, and national fleets. THE EXPERIENCE A growing business, Daimler’s National Accounts parts division was managing an expanding fleet parts business of hundreds of dealer operators that supported more than 15,000 customer locations nationwide. Recognizing a higher level

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