A leading telehealth company struggled with fragmented on-premises systems that limited analytics, forecasting, and efficiency in customer care. Seeking modernization, they partnered with Conduent to implement CXNow, a cloud-based digital-first contact center solution that unified channels and provided 24x7x365 support. Within 12 weeks, technology migration, agent training, and go-live were completed, guided by a strategic transformation roadmap. The solution delivered enhanced analytics, customer journey mapping, and closed-loop feedback to improve productivity and satisfaction. Results included a 5-point CSAT improvement, reduced call handling times by 3 percent, and stronger personalized customer interactions.

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