Claims organizations often struggle with outdated manual processes that slow resolutions, increase risks, and frustrate customers. Conduent highlights six ways to modernize workflows by blending AI and human expertise: streamlining intake across all channels, reducing manual steps through OCR and intelligent capture, strategically automating adjudication with smart triage, ensuring secure digital storage, prioritizing real-time communication, and partnering for scalable transformation. This hybrid model accelerates cycle times, reduces errors, and enhances customer satisfaction, while AI-driven automation paired with expert oversight delivers long-term compliance, efficiency, and resilience.

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