The Business Challenge. Provide quality organic food that is sustainable and leverage fair trade practices, as cost effectively as possible. The Solution. Unisys provides level 1 service desk support including user account management and password reset for 90,000 employees; implemented ServiceNow ® , a scalable cloud- based service management platform, to upgrade the existing service desk tool to fulfill the request management function for the entire enterprise, including a highly complex B2B integration between existing service management system MSSN and ServiceNow; implemented field services 7/24/365 for newly branded stores targeting millennials. Results and Benefits. • Minimized service desk workload by optimizing resolution times, freeing up resources to focus on providing valu

Join for free to read