Enabling a 360 Customer View Increases Servicing Efficiency
Enabling a 360 Customer View Increases Servicing Efficiency
4 PagesCASE STUDY ENABLING A 360 O CUSTOMER VIEW INCREASES SERVICING EFFICIENCY Abstract Infosys partnered with a Fortune 500 US life insurance company to create and deploy a successful customer-centric business transformation program enabling a holistic view of their customers. Our transformational solution enabled 89 percent improvement in the time spent to capture information for client servicing and portfolio reviews, resulting in higher client satisfaction. It also helped increase revenues through repeat sales and enhance operational efficiency by generating an annual financial capacity of US$10,000 per financial representative.Business Context The insurer had evolved a customer- centric strategic vision to achieve a holistic view of the policyholder’s financial profile. Their o
