This SugarCRM case study details Empresas ADOC, a leading Central American shoe retailer, and their adoption of SugarCRM's customizable CRM solution. Facing the challenge of managing complex operations across multiple brands, physical stores, e-commerce sites, and social media for a vast, multi-country customer base, ADOC sought a comprehensive customer view. The document highlights ADOC's goal to understand customer needs and shopping habits more deeply. By integrating their loyalty program and leveraging SugarCRM's flexibility, Empresas ADOC achieved significant improvements. The case study reports a marked increase in customer numbers and expanded regional reach, alongside improved customer retention rates and progress in loyalty initiatives since deploying SugarCRM. The solution enable

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