Case Study
Employee Loyalty At Fred Meyer Stores
© FranklinCovey. Center for Advanced Research. All rights reserved. August 2007 1 The Challenge Opened in 1922, Fred Meyer Stores grew to become the United States’ third-largest supercenter opera- tor. Their multi department stores averaged 150,000 square feet and carried more than 225,000 products throughout the grocery, apparel, home electronics, home improvement and garden, and fine jewelry de- partments. Then, in 1999, Kroger merged with Fred Meyer in a $13 billion deal that created the na- tion’s largest retail supermarket chain. Developed out of internal growth and mergers, Fred Meyer had become a dynamic corporation, but it needed to build a more cohesive company culture to overcome a major success barrier: excessively high employee turnover. Fred Meyer believed it could b