Case Study

Embracing a customer-centric business transformation

Embracing a customer-centric business transformation

Pages 4 Pages

Adobe Customer Story Embracing a customer-centric business transformation. Adobe uses AI-powered Adobe Sensei services to respond with high-impact experiences at every stage of a customer’s journey. “With Adobe Sensei services, we’re using artificial intelligence to help companies better understand their customers and make every customer interaction more personal. ” Anthony Ching, Adobe Sensei Product Management, Adobe RESULTS SOLUTION Adobe Sensei Generated billions of daily scores to ACCURATELY PREDICT customer needs Developed clearer picture of how campaigns CONNECT WITH CUSTOMERS Delivered GREATER PERSONALIZATION at scale by understanding unique customer journeys 1.5B AdobeAdobe Customer Story Improving customer experience in real time Consumers expect more from brands than just

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