Tokyo Gas i NET, the system integrator for Tokyo Gas Group, modernized and automated its IT service operations using ServiceNow's IT Service Management and IT Operations Management solutions. This transformation reduced IT request response times from five business days to just 10 minutes, significantly lowered workload through digital support, and enhanced case routing efficiency. By centralizing system configuration across the group, Tokyo Gas i NET improved operational visibility and embedded the core values of security, safety, and trust in its IT services. The initiative has also set the stage for future innovation and scalability within the organization.

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