SUCCESS STORY: ELKJØP AS Elkjøp AS reaching full potential with a cloud transformation Elkjøp enhances agent performance and customer experience while driving down costs Cloud optimizes legacy on-premises operations With 400-plus stores and a thriving online business, Elkjøp is the largest consumer electronics retailer in the Nordics. Their success is built on a combination of attractively priced, quality products with in-depth technical skills and amazing customer care. But successfully continuing this strategy required a contact center transformation. “We’d arrived at a crossroads,” said Tobias Zackrisson, Nordic Sales Development Manager at Elkjøp. “Our on- premises system had reached end of life. It was hard to introduce new channels. Following an outage, we had to hun

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