Case Study

E–learning implementation allowed Oskar, which is the trademark of Cesky Mobil a.s., to train more employees more intensively with the same budget.

E–learning implementation allowed Oskar, which is the trademark of Cesky Mobil a.s., to train more employees more intensively with the same budget.

Pages 2 Pages

Characteristics of the Customer Oskar is the youngest cell phone operator in the Czech Republic. As one of the fastest growing operators in Europe became very successful, when in a period shorter than one year has built a network comparable with the networks of the competitors and offered competitive ser- vices for lower prices. Nowadays Oskar covers 98.4% of the population. Majority of their 1,438,000 customers are individuals. However, Oskar fully focuses on businesses as well. The main goal is to offer the cheapest services in the Czech market adjusted to the customers’ needs perfectly. Except business achievements Oskar has been awarded a number of presti- gious awards as several nominations to The Best Mobile Operator (WCA) or chosen as one of the most admired companie

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