Case Study Case Study El Dorado Irrigation District Industry • Utility/Environmental Services Challenges • IT support desk employees bogged down with time-intensive, low-value ticket logging and routing • No IT self-service portal • High volume of phone calls and emails checking ticket status • Lack of IT service desk transparency • Service tickets falling through cracks • Limited collaboration of IT staff Agiloft Solution Benefits • Efficient, centralized, automated IT support desk system • IT self-service, thanks to context- specific knowledge base • Fewer phone calls and emails checking ticket status • Transparency due to centralized ticket data and notifications • IT support desk employees have more time to work on critical infrastructure projects • Higher performance of overal

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