Challenge As a high-volume supplier of retail décor and graphics, Yunker Industries delivers its products to customers by processing anywhere from 100 to 1,000 small parcel carrier (i.e., FedEx/UPS) shipments per day and prepares, and completes 8 to 10 bills of lading for LTL transport with other trucking services. In addition, the company does its own local deliveries and occasionally uses courier services. With the growing complexity of its shipping needs, Yunker saw a signifi cant opportunity for process improvement. “We took a good look at our workfl ow across our organization,” says Steve Haley Yunker Industries’ vice president of IT and process development. “Many of our systems had been in place for years, and we knew we had ineffi ciencies.” Solution Haley points out t

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