Case Study

How can we improve collections and create lasting organizational change?

How can we improve collections and create lasting organizational change?

©2015 The Advisory Board Company advisory.com Case Study Challenge: NMH an opportunity to collect from their highly commercial payer mix but lacked a strong culture of upfront patient collections. After initially partnering with PayNav in 2010, they were capturing significant ROI, but wanted to further tap into collections opportunities. Northwestern Memorial Hospital, 894 beds, Chicago, IL Revenue Cycle Solutions Payment Navigation Comp

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