Case Study
Effective onboarding doubles membership
CASE STUDY Benefits Summary • Members gained digital account opening in mere minutes • Greatly improved member experiences in the mobile channel • Significantly increased membership VISIONS FEDERAL CREDIT UNION Effective onboarding doubles membership CASE STUDYThe challenge Endwell, N.Y.-based Visions Federal Credit Union (Visions FCU) is a $4.2 billion institution that wanted to create a stronger, digital- centric banking experience for its membership, both within and outside of its branches. They were not satisfied with their current solution and sought a replacement platform that was both more intuitive and user-friendly for staff and members, and more flexible in its design to keep pace with the credit union’s rapid growth. The solution • The Q2 Gro Platform The results Early o