Education Return on Investment: A Green Initiative Saves Money and Improves Response Rates Background: A government agency hosts several conferences and actively seeks feedback from session attendees on a variety of subject matter including session topic relevance, session administration, speaker knowledge, etc. Because of an initiative to reduce paper and use more environmentally sound methods, this long-time customer of Feedback Systems requested a change to data collection methods from a traditional paper format to a green electronic format. Working with the customer, Feedback Systems was able to not only implement a more environmentally friendly solution but one that was easier to administer, provided customized survey questions to attendees, yielded more robust results, and decreased

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