Ecotricity Opportunity Ecotricity was founded in 1995 as the world’s first green energy company. They are also the greenest energy company in Britain, supplying 100% green electricity and frack-free gas to over 200,000 customers. Ecotricity operates a unique model. They use their customers’ energy bills to fund the building of new sources of Green Energy. They like to refer to this as turning ‘Bills into Mills’ – energy bills into windmills. In the beginning, Ecotricity relied on spreadsheets for forecasting and scheduling. A lot of time was spent analyzing and fixing problems and they could not track the actual performance of their contact center. They realized the spreadsheets had reached their limits and they needed to find a solution that would help them better serve their cust

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