Q-Pulse ® CASE STUDY The Dubai Natural Gas Company Ltd (Dugas) has played an integral role in the development of Dubai and has a 30 year history which reflects a resourceful commitment to its people and its future. In order to improve quality throughout the business, and in particular the management of their documentation, Dugas required a quality management solution (QMS) which would improve document control and ensure limited use of hard copies. Dugas’ ISO co-ordinator said: “As an organisation of this size and stature, we had a lot of documentation which was required to be managed and this was done manually. However, the issues we were facing were that hard and soft copies of documentation were being created, reviewed and then distributed with limited or no control. We had to

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