Q-Pulse ® CASE STUDY BT required an electronic system to help manage their audit and document management processes, providing a standardised approach across all lines of the businesses it supports. By working with both the Audit Planning Programme and Audit Tracking systems, BT Group had been using two separate databases to manage them. However, these databases were old, beginning to encounter problems and both were not linked together in the way that BT required. BT Group recognised that what they needed was an easily accessible application that managed all parts of their auditing processes from beginning to end, in one central location. It also had to be usable to the auditing community. Chris Beynon, Operate Lead Quality Partner, said: “Prior to finding Q-Pulse we were facing

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