Q-Pulse ® CASE STUDY With 15 sites around the country, establishing group-wide document control within Dairy Crest had proved labour and resource intensive, and, at the same time, posed a potential risk to processes elsewhere in the business. At a site level, costly and time-consuming manual document control procedures were producing huge volumes of paper-based documents that were proving increasingly difficult, if not impossible to manage. Manual change control processes also required considerable time and effort in identifying staff training needs and maintaining records, which could lead to gaps developing in staff competencies. At a group level, manually distributing documents to multiple staff, potentially at any or all of the group’s sites, was causing delays in the docum

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