Formed through the amalgamation of three separate regional water corporations, TasWater’s maintenance operations were extremely disjointed, relying on 26 coordinators around the state acting as intermediaries between field crews and the Call Centre. As a result, key resources became desk-bound simply in order to receive and assign reactive works notifications by telephone, to the detriment of safety oversight, technical mentoring and process efficiency. By redesigning the dispatch process to better utilise the capabilities of the company’s Maximo asset management and Esri GIS toolset, TasWater have achieved organisation-wide productivity targets, whilst improving daily attendance and incident response performance. “The ability to dispatch not o

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